The Public Complaint bureau is a unit in the Commission where aggrieved members of the public can lodge their complaints for redress on insurance matters, especially in the area of the non – payment of genuine insurance claims by insurers.

The unit is attached to the Technical and Compliance Department. When someone submits a complaint to the Commission, the Commission will invite the complainant for an interview, if there is need; additional information can be requested before action is commenced by the Commission.

The Commission could then write to the insurer concern to know their own version. Sometimes Complaints are resolved through writing or parties to the dispute can be brought together by the Commission to settle the matter.

If however, the Commission fails to settle the matter, the parties can go to court; though this seldom happens.